Privacy Policy
We collect information from you during the checkout process at our store.
What we collect and store
While you visit our site, we will keep tracking:
- The products you've viewed: we'll use this to, for example, show you products you've recently viewed
- Location, IP address and browser type: we'll use this for purposes like estimating taxes and shipping costs
- Shipping address: we'll ask you to enter this so we can, for example, to estimate the shipping cost before you make an order, and send you the order!!!
We also use cookies to keep track of the contents of the shopping cart while browsing our site.
When we buy something, we ask you to provide information including your name, billing address, shipping address, e-mail address, telephone number, details of the credit card/payment and additional optional information such as the user name and password. We will use this information for such purposes as:
- To send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as tax calculations
- Improve the offerings of our store
- To send you promotional messages, if you choose to receive them
If you create an account we will store your name, address, email address, and phone number, which we will use for the payment process and all future orders.
Normally we store information about you during the time that we need the information for the purposes for which we collect and use, and we are not legally obliged to continue storing. For example, we will store order information for 2 years for tax purposes and accounting. This includes your name, e-mail address and billing and shipping addresses.
We also store comments or reviews, if you choose to leave them.
Who on our team has access
The members of our team have access to the information that you offer us. For example, administrators and managers from the store can be accessed:
- The ordering information, like what was purchased, when it was purchased and where it should be sent, and
- The customer information, such as your name, email address, and billing and shipping information.
The members of our team have access to this information to help fulfill orders, process refunds and give you support.
Data protection act
We are committed to taking the necessary measures to protect your personal information. As part of our policy not to collect personal information on our website without prior notice to the user.
The information obtained in our web-site and the forms will not be transferred to third parties in any case, with the exception of the transport company that is responsible for the delivery of the orders.
Our online shop is liable for the compliance of the current legislation regarding the protection of personal data, but it is not, in any case, the compliance by the companies or entities to which the user may access through links in the online shop.
Your privacy is important to us, so for us it is essential to pay special attention to the protection of privacy. That said, and to the development of new tools of communication and of on-line trade, we are committed to respecting the confidentiality of the personal information we collect. At the same time, when providing this information, you are giving us your approval for us to use with the purposes for which we will define below.
In compliance of the provisions of Law 15/1999, of 13 December, of Protection of Personal Data (hereinafter "LOPD"), the information that you provide to us will be used exclusively for the purpose for which it was introduced.
The formalization of any commercial relationship with our online store requires prior registration of the user via a form and acceptance of the terms, conditions, and the privacy policy. The purpose of the data processing is to enable the implementation of a service requested (the purchase of a product) as well as to be able to get in touch with you.
In the event that the user wishes to exercise the right of access, rectification, cancellation and opposition of your data, you should send an email to [email protected] indicating name, surname, contact telephone number and a photocopy of your ID or official document proving your identity. In case you wish to exercise your right of cancellation of personal data, would imply the elimination final of the same in our database.
If you would like additional information about our privacy policy, do not hesitate to contact us by our various channels (email, WhatsApp, social networks)
Consent
As you get my consent?
When we provide your personal information to complete a transaction, verify your credit card, create an order, arrange for a delivery or to make a return, we imply that you consent to the collection and use for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we either ask you directly for your express consent, or we will give you the opportunity to refuse.
How can I cancel my consent?
If after accepting you change your mind, you can cancel your consent to contact you, for the collection, use or disclosure of your information, at anytime, by contacting us at [email protected] or by writing to us at: Giana Wool Street Siguero, 25, MADRID, MD, 28035, Spain
Age of consent
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
Giana Wool
Terms and conditions of service of mobile messages
Last update: 29/11/2021
The Giana Wool messaging service mobile service (the “Service”) is operated by Giana Wool (” Giana Wool”,“ we ”or“ Us ”). Your use of the Service constitutes your acceptance of these terms and conditions (“Terms mobile”). We may modify or terminate the Service or any of its features without prior notice. To the extent permitted by applicable law, we may also modify these Terms of mobile at any time and your continued use of the Service after the effective date of such changes will constitute your acceptance of such changes.
The consent to Giana Wool from the message Service, SMS / text, you agree to receive text / SMS messages recurring messages related to the service promotional messages, including promotional messages: and promotions, specials from and on behalf of Giana Wool through text messages through your wireless service provider to the mobile phone number that you provided, even if your mobile number is registered on any state's list or federal do Not call. Text messages may be sent via a dial-up system, automated phone or other technology.
You understand that you do not have to register in this program to make purchases, and your consent is not a condition of any purchase with Giana Wool. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless service provider. The message frequency varies. It is possible to be charged standard messaging and data from your wireless service provider. Check your mobile plan and contact your wireless service provider for more details. You are solely responsible for all charges associated with the text / SMS messages, including charges from your wireless service provider.
You may choose not to receive the Service at any time, send a text message with the word STOP. You will receive a confirmation text message to opt for the only time. Do not send any more messages to your mobile device, unless you start. If you have subscribed to other programs of messages mobile Giana Wool and you want to cancel, except as otherwise required by applicable law, you must opt-out separately from these programs by following the instructions provided in their respective terms mobile. For technical support or assistance, send a text message with the word HELP or e-mail [email protected].
We can change any short code or phone number you use to operate the Service at any time and will notify you of these changes. You acknowledge that any message, including requests for STOP or HELP, send a short code or phone number have changed, you may not receive and will not be responsible for compliance with the requests made in these messages.
Wireless service providers are supported by the Service are not responsible for the messages are delayed or not delivered. You agree to provide us a valid mobile phone number. If you get a new mobile number, you need to register for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be responsible for the unsuccessful delivery, delayed or misdirected for any information sent to or through the Service, any error in such information and / or any action that may or may not take in reliance on the information or the Service.
Changes to this Privacy Policy
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue will eventually sell out products.
Questions and contact information
If you want to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer [email protected] or by postal mail to Giana Wool, Street Siguero, 25, MADRID, MD, 28035, Spain.
Links
When you click on links on our store, you may be directed away from our site. We are not responsible for the privacy practices of other sites and we recommend that you read their privacy policies.
Payments
We accept payments by PayPal. When processing payments, some of your personal data will be passed to PayPal, including information required to process or support the payment, such as the total of the purchase and the billing information.
Please, check the PayPal privacy policy for more details.
Orders
What happens if a product is out of stock?
If one of our products is out of stock, we will try to replace it as soon as possible. In case of not having stock, we removed him from our online store. If when you receive your order, any product is not available we will duly inform him, indicating the approximate time frame in which the article will be available, and offering the possibility to cancel, modify or maintain the order as desired.
Does the product you see in the photo is the same that I will receive?
We take care of to choose in the photos with the purpose to reflect in detail each of the products, even so, the pictures of the product may differ slightly from the delivered either through the screens of the devices used or come from different batch (these products are manufactured by hand). In that case, we recommend, yes you are going to purchase multiple skeins, to calculate the amount needed for the project and make the order in a single purchase.
Offers
Offers and promotions are valid within the limit of stocks available, and while it is displayed on the screen, that is, not is out of stock or out of stock.
Shipping
After placing your order, you will receive an email confirmation of the same is correct. Once the order has left the warehouse, we will send you an e-mail delivery confirmation with a link that lets you connect to the web page of the courier, in this way, you can know the delivery forecast. After receiving the order, you will receive a confirmation e-mail delivery.
Shipping costs and delivery times depend on the amount of the purchase and the shipping location on the basis of the standard rate of 5,50 euros
Free for purchases in excess of the amount specified in the shopping cart (varies by province and also by promotions).
Returns and cancellations
Can I return an item?
The reasons for which it is possible to return products are the following:
You have received something you have not ordered or is defective: In this case we will promptly exchange it for the correct product to you as soon as possible or we will refund the money. You can return the item and the shipping costs shall be borne by our account. The product must be in its original packaging.
The product is the one that I asked and that's fine, but not what I want: In this case, we will refund your money, shipping costs are borne by the customer. You can not return products that have already been used, that are not in their original packaging or may be defective (hanks as ovilladas) or products which specify that do not support return.
In any of the cases:
You must send us an e-mail within 5 days after delivery of the same to [email protected] stating the reason for return.
Once you have received our confirmation, please send the order back together with the guidance of delivery (please remember that the shipping costs for the return are the responsibility of our party in the event of wrong product or defective, and of the part of the client in any other case)
We will issue the refund of the amount that appears on the bill of delivery and/or bill of sale in the 72 h following the arrival of the package.
Can I cancel an order?
Once you place an order, it may only be canceled before its shipment.
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